The essence of most any organization is its people, the team. HarpConAG believes when you walk into any business, you can “feel” the atmosphere. From ones that are warm and inviting, or corporate and down to business, and even ones that have a cold, clinical feeling. One area of service from HarpConAG is helping you create the team environment that will allow you to achieve your vision by providing an objective organizational assessment and provide recommendations with tactical steps.
Within this service area, here are a few examples of specific areas where we can provide guidance and support:
Talent Acquisition and Retention
Education and Training
Customer Service Enhancement
Executive Director/Administrator Support and Training
Director/Coordinator Level Support and Training
Interim Executive Director Support (Northern Virginia and Greater Nashville, TN areas ONLY)
What does this look like?
HarpConAG can provide a full organizational assessment to help identify potential areas of improvement from a process or people standpoint as well as provide a comprehensive set of recommendations with actional steps to address them.
HarpConAG can help you devise a plan and implement strategies on how to increase your customer service satisfaction scores.
HarpConAG can come fully armed with engaging team building activities to do with your team, or we can provide you kits, or engagement plans on how to DIY.
HarpConAG can provide an assessment of your turnover and retention analytics (for both staff and clients) and provide recommendations on how to achieve your goals for each respective area.
HarpconAG can assist with needs as they pertain to Human Resources within your organization. This could range from reviewing the team member handbook, developing performance appraisal and disciplinary action policies and tools, as well as being a resource for when situations arise where guidance is needed.
HarpConAG can assist you during transitional times in your assisted living or adult day services organization by providing licensed interim executive director support. These services are available in northern Virginia and the greater Nashville, TN areas.
HarpConAG can help re-invigorate your onboarding curriculum content and ongoing yearly training by assessing current efforts and providing recommendations, templates, tools, and facilitator training to ensure the team members are provided with engaging training from the start of employment.
HarpConAG can provide position specific support and training to administrator, director, or coordinator level staff within the organization. Often, when a new leadership team member joins the organization, there is a lot to learn, and individuals feel overwhelmed. With HarpConAG’s wealth of experience and knowledge in facility and program management, we can provide that additional one on one support to these individuals, where their supervisors may not have the bandwidth to do so to help them become successful in their position.